RadCube Careers
Call Center Representative
Leadership would like you to begin sourcing for (2) Call Center Agents for long-term roles for the PVS Contract supporting our Indianapolis office. The target start date for this assignment is Tuesday, 1/14/2025. All selected candidates must start on the same date to adhere to the onboarding/training schedule.
Please see some key points about Training that should be shared with candidates during your initial screening process.
Customer Assistance Call Center Training
• The training itself will take approximately 3 to 4 weeks.
• This includes instructor led training, learning modules completed on the computer and mentoring with an experienced agent. Training will occur on-site at our offices and remotely from resources home office environment.
• There are knowledge checks completed during the training and an assessment given at the end of the training (a 90% score is needed to pass)
- The hours during training are from 8:30AM to 5:00PM.
- The regular work shifts we are hiring for are during the hours of 8:00AM to 6:00PM (Monday – Friday).
**New staff will be given 2 weeks’ notice before being transitioned from the training schedule to their regular assigned shift.**
**These roles will be a “hybrid” work schedule of remote & onsite on-going.**
Candidates selected will need to be in attendance daily at the required start time for the entire duration of the training period. Any pre-planned appointments/vacations/time away should be avoided/rescheduled during training.
Please see some key points about Training that should be shared with candidates during your initial screening process.
Customer Assistance Call Center Training
• The training itself will take approximately 3 to 4 weeks.
• This includes instructor led training, learning modules completed on the computer and mentoring with an experienced agent. Training will occur on-site at our offices and remotely from resources home office environment.
• There are knowledge checks completed during the training and an assessment given at the end of the training (a 90% score is needed to pass)
- The hours during training are from 8:30AM to 5:00PM.
- The regular work shifts we are hiring for are during the hours of 8:00AM to 6:00PM (Monday – Friday).
**New staff will be given 2 weeks’ notice before being transitioned from the training schedule to their regular assigned shift.**
**These roles will be a “hybrid” work schedule of remote & onsite on-going.**
Candidates selected will need to be in attendance daily at the required start time for the entire duration of the training period. Any pre-planned appointments/vacations/time away should be avoided/rescheduled during training.
