Responsibilities:
Desktop/Laptop/Wi-Fi/Printers/Asset Management on a day-to-day basis.
Installation of OS (Windows 10/11) and Microsoft 365 applications
Troubleshoot Microsoft 365 endpoint management issues
Troubleshooting of hardware/OS/Application/Local Networking issues
Maintain Anti-virus applications and virus definitions on all corporate workstations to ensure maximum protection.
Apply patches and security updates to all Windows-based operating systems utilizing a patch management system
Inventory management & tracking
Desired Skills/Good to have:
Knowledge of Microsoft 365
Knowledge about Azure Active Directory, DNS and DHCP.
Knowledge of Basic Networking
Troubleshooting Skills 1. Troubleshooting OS, Application related issues
Knowledge about hardware peripherals / printer configurations
Knowledge of IT asset management.
Good verbal and written communication is a must.
Ability to follow policies and procedures. Complete tasks correctly and on time.
Adapt to changes in the work environment. Manage competing demands. Able to deal with frequent change, delays, or unexpected events.
Foster collaborative team approach – interact well with end-users and management, providing consultation and advice on systems-related topics
Follow the instruction and respond to management direction
Motivation to advance in the profession
Hardware training/certification would be a plus
Microsoft Certified Systems Engineer (MCP/MCSA) is not required but would be a plus