Type: Contract | Location: Chicago, Illinois | Job Posted on: 28 Dec 2020

Job Details:

    • Deliver Service Cloud support cases to all departments in the company

    • Establish a technical backlog and roadmap for service cloud

    • Establish a product feedback intake system with Product Manager and other teams

    • Working with key stakeholders to lead design workshops and requirements gathering sessions

    • Own the day-to-day for Service Cloud

    • Responsible for implementation of the Service Cloud program

    • Own development prioritization and planning along with Product Management


The ideal candidate would have:

    • Salesforce Administrator Certification

    • 6+ years of Salesforce Service Cloud configuration

    • 6+ years of Salesforce Administrator dashboards, reporting, data loader, SOQL query building

    • Hands-on Lightning Administration experience

    • 6+ Years working with Omni-Channel Service Cloud features: Email-to-Case, Web-to-Case Forms, Chat Knowledge, and Case routing

    • Ability to clearly communicate technical information to technical and non-technical personnel

    • Must be an excellent communicator who can lead design workshops and requirements gathering sessions independently

    • Expert knowledge of Jira or other development lifecycle management tools

    • Strong practical knowledge of Salesforce Lightning configurations~