Conversational AI EngineerAPPLY FOR JOB

Type: Contract | Location: Cincinnati, Ohio
Conversational AI Engineer



This role will be responsible for integrating the following technologies and Services to enable natural language interaction between customers with Virtual Agent, instead of IVR -
o Google DialogFlow for Conversation Assistant
Google Integrated Speech Services - Speech-To-Text (“STT”)/ Text-To-Speech (“TTS”) Services
Genesys Intelligent Automation (GIA) orchestration engine – Conceptual knowledge will be fine.
o And will be responsible -
Deployment of GIA Service Orchestration Engine and Google AI APIs
Intent to Utterance Mapping, Configure intents, entities and utterances for conversations
Ground Truth Creation
Design and Configure Dialog Component
Speech Services Tuning. Iterative Teach, Test and Calibration
Define the architecture to address functional, non-functional requirements and pain points; and to implement different components of architecture on Google Cloud Platform (GCP) and Design integration touchpoints in accordance to GCP speech and Natural language Understanding (NLU) Artificial Intelligence (AI) APIs;
Design and configure the Dialog Component in Google DialogFlow. Manage conversational flow by providing unique answer responses to each question intents related to the use cases.
Teach, test and calibrate Conversational AI Technology and iteratively improve the user experience and ability to identify and return appropriate answers to questions pertaining to each use case via a structured learning mechanism
Identification of Intents and Entities on the basis of priority use cases, Data collection, Identification, Cleaning and labeling of the Intents and Entities, and further training of Machine Learning Models in GDF to Identify the concerned Intent and Entity utterances

Technical Skills - Google Dialog Flow, ML algorithms development using Matlab/C/C++/Java/Python/Tensorflow and GCP experience.
 

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