Deskside Support TechnicianAPPLY FOR JOB

Type: Contract | Location: Indianapolis, Indiana
Essential Functions:
Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
Primarily provides Tier 2 level support; may provide Tier 1 and/or 3 level support as needed.
Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
Processes timely and accurate information to ensure compliance with vendor warranty requirements.
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
Maintains and updates work order tickets in client’s ITSM tool.
Coordinates across multiple departments/vendors to provide support.
Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates.
Interacts with the customer when responding to technical questions or requests for information.
Trains less experienced technicians.
Maintains regular attendance.
Other duties as assigned by management.
Required Education, Knowledge, and Experience: